ctcLink Multi-Factor Authentication (MFA)
Implementation of Multi-Factor Authentication (MFA) for logging into the ctcLink environment.
CTS is responsible for ensuring the security of all RTC accounts, including ctcLink Okta accounts. Starting 11/18/2024, accounts will require a minimum password length of 13 characters, as enforced. Additionally, a new Multi-Factor Authentication (MFA) requirement will be implemented for accessing the ctcLink application.
MFA is a method proving your identity before signing into something using more than one "factor". These identities include (1) Something you know (like a password), (2) Something you have (like a one-time code sent to a mobile device either via text message, authentication app, or through your email), or (3) Something you are (like a fingerprint, or facial recognition).
CTS and its partners are offering multiple options for MFA:
- A security code via the Okta Verify app
- A push notification using the Okta Verify app.
- An app like Google Authenticator
- A Biometric or Security Key
Additional options that are less secure include
- A code received via text message (SMS) and
- a code received via phone call.
What you need to do to setup MFA and who you can contact if you have questions?
RTC CTS has made every attempt to simplify the process for you with ctcLink access:
1. Log In
- Go to: ctcLink Account Management
2. Follow Screenshots
- Not all users will have Okta push notifications; many will receive a text message instead
3. Select College Logo (Optional)
- You do not need to select a college logo unless you are using the ctcLink app.
4. Security Methods
- Scroll down to Security Methods.
- Choose your preferred method:
- If you select Security Key or Biometric Authenticator, ensure you have it with you and follow the instructions.
- If you select Security Key or Biometric Authenticator, ensure you have it with you and follow the instructions.
1. Go to: ctcLink Account Management
2. Activate Your Account
- Click on “Activate Your Account” at the bottom of the splash screen.
3. Confirmation
- Click OK when prompted.
4. Enter Your Information
- Full Legal Name: Enter your first and last name.
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Date of Birth: Enter your date of birth (MM/DD/YYYY) or use the calendar icon.
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ID Type:
- Select “SID (old)” for existing/returning students/employees.
- Select “ctcLink ID (New)” for new students/employees.
- (Your SID is a 9-digit number.)
- Employee Number or ctcLink ID: Enter your old SID or new ctcLink ID, then click Submit.
5. Recovery Information
- Phone Number: Enter a phone number for account recovery.
- Email Address: Use a personal email address (not your RTC email).
6. Set Your Password
- Please use 13 characters instead of 8, as it is required for RTC’s password policy.
- Enter your desired new password in both the Password and Confirm Password fields.
- Click Submit.
7. Confirmation Message
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Review the message displaying your new ctcLink ID.
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- The Account Activation confirmation message will appear.
Please take note you can setup MFA any time prior to the deadline of November 18th, 2024.
Other notes:
- Will my personal device be subject to Public Records Requests if I use it for authentication? Receiving a text message, a voice call, or a code through an app does not result in storing any college data on your mobile device.
- Please kindly note, RTC student account passwords will “expire” and need to be changed every 120 days and will need to be 13 characters or more. Using phrases is a great way to help establish and remember a strong password. Please use the reference link below for additional information.
Questions?
- If you have any questions or concerns about the ctcLink MFA Implementation, please contact the College Technology Services (CTS) Help Desk by email at servicedesk@rtc.edu or telephone at 425-235-2500.